Update: July 27, 2020

All of our locations remain open, and we have recently put mask guidelines in place for our employees. If unable to social distance, our employees are required to wear masks. This new requirement is just one of the many efforts we have put in place to protect you and our team. We ask that you please take notice of signage at the dealership and follow guidelines posted for you and our team's safety.

While we are open, we also are still offering curbside pickup for those customers who do not want to come inside the dealership. It's easy to take advantage of this service - simply text the store's main number with your needs, and someone will be right with you!


Thank you for your business, patience and understanding!
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Update: May 11, 2020


As we adapt to social distancing guidelines to keep our employees and communities safe, business procedures will vary by store. When you arrive, signage will be posted explaining the store's procedure. Some stores are allowing customers inside the building while others are keeping with a Contactless Curbside procedure.

However, all of our stores will continue to offer curbside pickup for customers who do not want to come inside the building. Simply text any of our store's main number when you arrive, and someone will come out to help you. 

Thank you for your patience and understanding!

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Update: April 6, 2020

Dear Valued Blanchard Customer: 

As an essential business we understand the great responsibility we have to provide you with the products and support you need during this unprecedented time. Whether you are a farmer, professional landscaper, governmental agency or home owner; all our locations will remain open to provide support for your operation or property management.  

We also recognize the even greater responsibility we have to not perpetuate the spread of the coronavirus as we do our essential job. We must ensure the health and safety of our team, customers and the communities that we are so very fortunate to serve. For this reason, effective immediately, all locations will be closed to customer traffic. We have executed a contactless curbside only operations model. This plan is in addition to all the other social distancing and prevention measures currently in place.  

Parts & Service Operations

  • We ask that you contact us prior to your arrival to order parts or request service support using one of the following methods:
  • Once you arrive at the store, please remain in your vehicle and text your local store number to let them know you are there.  There will be a sign at each parking space with instructions. One of our team members will respond promptly to your request.   
  • Customers who arrive to pick up or drop off equipment are also asked to first text the store and wait for direction.  
  • We will be leveraging a new Blanchard Meets solutions to video chat and screen share for those more complex parts/service requests.  Our team will initiate this new solution as needed.  

 

Sales Operations

  • We will not allow customers on equipment.
  • Customers are asked not to come to the store for demonstrations. We will provide online demonstrations at this time. 
  • We will continue to deliver equipment to your property.  

 

I have instructed our team to follow these new operating procedures without exception. If you have any question, concerns or suggestions on how we can better conduct business while ensuring everyone's health, please don’t hesitate to email or call me directly.  

I have never been more proud of our team than I am today. They continue to go to great lengths to provide you with the essential support you need.  Like all businesses, we have make significant changes to our operations.  However, our commitment remains the same: To provide you with an exceptional customer experience, a fast transaction time, and optimal product/support availability

Thank you for your patience and understanding as we continue to do our part to keep your operation running, your property maintained and everyone healthy.

And as always, thank you for your business,

 
Matt McMahon

Chief Executive Officer

mmcmahon@blanchardequipment.com

(706) 373-6228                                 ___________________________________________________________________________________________________
  

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